Offering Multiple Payment Methods
You might have the most compelling product in the world, but if customers can’t pay for it, they won’t buy it. There are a lot of options out there for taking payment online, and we’re not just talking...
View ArticleOmnichannel strategy guidelines for retailers
An omnichannel retail strategy is where a business seeks to provide a consistent experience for customers wherever they choose to interact with the vendor. Therefore a dominant feature of an...
View ArticlePro-Grow - Site Launch
Pro-Grow are a subsidiary of Veolia International, delivering compost across the UK. As well as offering a Direct to Customer solution via eCommerce, they also serve a variety of Business to Business...
View ArticleArchers Sleepcentre - Site Launch
,,As a well established retailer, Archers had their eyes open when they were looking for a new website provider. They already knew that 'off the shelf' platforms wouldn't cut it. Archers wanted to...
View ArticleHow to turn a returns process into an asset
Returns are an expensive, but necessary, part of any retail business. The trick is to manage the process efficiently, and turn an irritation into an opportunity. Many eCommerce businesses face higher...
View ArticleThe importance of B2B eCommerce
More than three quarters of buyers and sellers say they now prefer digital self-serve and remote human engagement over face-to-face interactions—a sentiment that has steadily intensified even after...
View ArticleBeadle Crome Interiors - Site Launch
Sometimes you have to experience the bad to understand the good. Howard at Beadle Crome Interiors had purchased a website from another agency in good faith, but time and again, promises were broken....
View ArticleCourier integrations increase efficiency
The best retailers run things efficiently by automating simple business processes. Each year, millions of parcels are shipped by courier, and retailers have to provide those couriers with customer...
View ArticlePeter Green - Site Launch
We've built and launched an eCommerce website for Peter Green's furniture business, drawing on our experience in the industry to make it a success. In 2020, they'd been sold the dream; a seamlessly...
View ArticleMultichannel order management systems
For a customer to benefit from a seemingly frictionless shopping experience it requires you and your team to have done the hard work in solving the technical and process puzzles of your order...
View ArticleeCommerce trends to watch in 2022
Typical companies run too many bits of software. Sure, Office 365 is essential, but are all of them? Magento and Shopify users are forced to use plugins to solve every problem, which can lead to dozens...
View ArticleTownfields - Site Launch
We've worked with Townfields for over a decade, and that doesn't happen without a reason. When we replatformed them to IXO Commerce, they could really see the business benefits; this isn't just a...
View ArticleHow to approach Direct to Consumer
Essentially, selling direct to the consumer means “cutting out” the middleman, although a smart D2C strategy will not cut them out entirely but keep them “on side” and happy. As we all know, the...
View ArticleAldiss - Site Launch
Aldiss have had an Iconography website for the better part of a decade and during the pandemic, we started talking to them about replatforming to IXO Commerce. The website has always performed...
View ArticleOmnichannel Retail vs Unified Commerce
The concept of being an omnichannel retailer is now well established among commentators and retailers. Therefore to win in omnichannel retailing an omnichannel strategy is required. The challenge is...
View ArticleTanks Direct - Site Launch
,,Tanks Direct is one of four B2B and B2C eCommerce sites we have provided for the Kingspan Group. This site was built with the Water & Energy Division, which led the Group’s approach into...
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Automate your merchandising
Categories with one or two products are relatively simple to sort manually, but most come with a lot more products than that. When it comes to handling hundreds (or even thousands of products), they...
View ArticleGA4
Google have announced that the existing version of Google Analytics is being end of lifed in 2023; for anyone who manages a website, this means some fairly significant changes. Happily though, Google...
View ArticleChoosing the right EPoS software
In a modern retail environment having the right retail EPoS system is a fundamental and core requirement. Because of this, it’s vital to approach choosing retail EPoS software from a position of...
View ArticleBeadle Crome Interiors - Site Launch
,,Sometimes you have to experience the bad to understand the good. Howard at Beadle Crome Interiors had purchased a website from another agency in good faith, but time and again, promises were broken....
View ArticleSilver Award - Best B2B Website Launch
We've collaborated with Kingspan on several eCommerce projects now, and we're proud to say that our most recent one has won a Silver eCommerce Award for 'Best B2b Website Launch'. ,“It's great to see...
View ArticlePayPal
PayPal has made its mark as an eCommerce shortcut - a way for retailers to make the checkout process easier. With a simple PayPal login, a customer can complete a transaction with minimal data input;...
View ArticleRifleman Firearms - Site Launch
When we first met Rifleman Firearms, they were looking for an eCommerce website. During that project, we started to learn about all of the problems that they were facing instore, and after a successful...
View ArticleA look forward to 2023
The volume of eCommerce orders reached a peak during 2021, but with the cost of living crisis, but we’ve already seen the speed of growth shrink significantly. In 2023, we’re going to be seeing the...
View ArticleHighly Commended for Best Service at the January Furniture Show
Effective and efficient omnichannel retailing, built for the furniture industry. + Enterprise eCommerce + EPOS + CRM + Retail Management + Purchase Ordering + Delivery Scheduler ,“It's great to see the...
View ArticleGet the best SEO toolkit
With millions of websites and billions of searches being conducted every day, it's crucial to make sure your website stands out and is easily discoverable. Search engines, like Google, use complex...
View ArticleMartec International - Site Launch
,,Martec International sell something a little off the beaten track. This isn't about flashy consumer goods, or complex made to order items - they provide e-learning industry skills training to...
View ArticleDynamic Categories
We all know that Categories are how you organise your products – they’re how customers find them, and how Google organises them. They’re pretty central to all forms of eCommerce, and always have been....
View ArticleNominated for Furniture News Awards
Vote for us before June 6th!,We're excited to announce that Iconography has been nominated for the Furniture News Readers Choice Awards in the "Best Software/Technology Provider" category! IXO Commerce...
View ArticleThe growing case for effective B2B eCommerce
There is now a significant body of research work out there, published by leading consultancies such as McKinsey, which highlight the opportunities for B2B eCommerce as part of hybrid channel approach...
View ArticleGA4 Updates
One particularly prominent difference is how Google Analytics 4 handles Users. Both Universal Analytics and Google Analytics 4 report on the number of Users on the site, but that means something very...
View ArticleDowntown Stores - Site Launch
,,Downtown Stores are a large independent retailer in the East Midlands. They're a serious eCommerce retailer, and although they'd only recently launched a new website, they'd been having some major...
View ArticleFinalist - Best eCommerce Agency
We're really excited to be shortlisted for this prestigious prize. It's a great recognition of everything that the team does, and an indication of the quality of their output. We couldn't be prouder!...
View ArticleFeatured Partner
It means that we really understand how to make the most out of Trustpilot. We know how to make the integation work for you. Which widgets will you use? How are you communicating with customers? What...
View ArticleWinner - Best Software & Technology Provider
The Furniture industry is voting with its feet for excellent service and intuitive software ,,,,We are thrilled to announce that we have won the 'Best Software & Technology Provider' award! This...
View ArticleThe best features for B2B eCommerce success
We find that businesses wanting to sell to other businesses via eCommerce need to be approached with a different mindset than conventional B2C eCommerce projects. It's never a 'one size fits all',...
View ArticleDisaster Recovery
Hosting is a crucial part of any IT infrastructure. For IXO Commerce, talking about hosting is to talk about where data is stored, how it is accessed and what's done to secure that data, and to secure...
View ArticleCustom Enquiry Forms
Automating customer service and encouraging 'self-serve' can be a huge efficiency win for any business ,The ability to construct custom inquiry forms on a website offers numerous benefits, and two...
View ArticleSite Launch - Tripp Luggage
150k in the first month,Our website has been brilliant! Lots of positive feedback from customers, and everyone here at Bath Potters is commenting on how much easier it is to use, so we are really...
View ArticleMaximise success in upcoming busy periods
With November almost upon us, retailers will be gearing up for likely one of the most busy periods of the year: Black Friday Christmas January Sales It's not too late to start planning your online...
View ArticleJanuary Furniture Show
This year, we're in Hall 1, and we're really looking forward to the January Furniture Show (21st - 24th of January) at the NEC in Birmingham., Come see us at Stand 1-G25, or book a demo using the...
View Article4 key reporting benefits of Unified Commerce
Every day, we talk to retailers who can’t do simple things like export their sales orders; they’re often limited to a small subset of their most recent orders, or are being asked to pay for additional...
View ArticlePrint your own Product Tickets
When implemented, the colours and fonts used on the Poduct Tickets will match your branding, but beyond that, you've got complete control over custom header and footer banners. Each of these is a...
View ArticleGlasswells - Site Launch
,,Glasswells came to us after a disastrous experience with another supplier. Unfortunately, they learned the hard way that not everyone who claims to be an ‘eCommerce specialist’ actually is. After...
View ArticleManaging Made to Order Options
When you're upkeeping products, you need a system that makes it easy for you, and one that recognises that not all product types are the same. If you're selling cuddly toys, and one is discontinued,...
View ArticleSite Launch - Olbas Oil
,In 2023, we won a big contract to provide GR Lanes with multiple sites for their wider group; of all of them, this may be the one that our team were most excited about. With its immediately...
View ArticleWinner of 'Best Service' at the January Furniture Show
,The January Furniture Show awards are well established, and for the second year running, we've been nominated for 'Superior Service'. Alongside 'Best of British', 'Sustainability' and 'Design...
View ArticleBM Steel - Site Launch
,,Switching to IXO Commerce has cut their operating costs by 80%, freeing up the budget for enhanced integrations, app development and additional web projects. ,Aldiss have had an Iconography website...
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